Warranty Policy:

ScooterzMalaysia.com provides a warranty covering manufacturing defects. The One-Year warranty includes:

  • Motor

  • Battery (6 Months)

  • Controller

  • Display unit

  • Charger

  • Free lifetime tuning of the brake.

Please retain your receipt and warranty card for any future warranty claims.

The warranty does not cover:

  1. Lack of cleaning or maintenance.

  2. Malfunctions resulting from unauthorized modifications, disassembly, or repair.

  3. Accidental damage or malfunction due to improper storage.

  4. Wear and tear from regular usage.

  5. Exterior damages.

  6. Water damage or malfunctions caused by riding on rainy days.

  7. Consumables (such as brake pads/calipers, brake disc, tires, brake cable, bearings, etc.).

  8. Front and rear LED Light, Cable connectors wiring.

  9. Any logistical costs associated with returning the product for servicing or the cost of returning the product to the customer after servicing.

  10. Defects or malfunctions not reported by the customer during the Warranty Period.

The Limited Warranty is non-transferable and automatically terminates when the product is sold by the first purchaser.

The average repair time is estimated at 2-6 working days if repair parts are available. ScooterzMalaysia.com reserves the right to make the final determination regarding warranty status.

Daily Basic Maintenance and Safety Precautions:

Proper care is essential for the longevity and performance of your electric scooters, also known as Personal Mobility Devices (PMDs). Follow these maintenance tips:

  1. Power Off and Disconnect: Before any maintenance, turn off the scooter and disconnect the charger.

  2. Dust Removal: Use a soft, dry microfibre cloth to dust all exposed parts.

  3. Cleaning: Clean with a slightly damp cloth using a small amount of liquid detergent or glass cleaner. Wipe scooter seats with soft disinfectant wipes.

  4. Avoid Wetting Electrical Components: Do not get electrical components wet; gently dust instead. Avoid spraying water or liquid cleaners directly onto the scooter.

  5. Avoid Harsh Cleaners: Do not use wax, oil, or harsh cleaners.

  6. Dry Thoroughly: Wipe the e-scooter gently with a dry cloth until completely dry.

  7. Protective Cover: Drape a cover over your e-scooter to prevent dust buildup.

  8. Regular Checks: Check tire treads for wear, replace thinning/bald tires. Check battery voltage and replace damaged batteries promptly.

  9. Adjustable Parts: Adjust movable parts like the steering bar, wheels, seat, levers, etc., to ensure consistent functioning.


  1. Avoid Riding in Wet Conditions: Do not ride on rainy days or wet ground to prevent submerging the electric system.

  2. Avoid Overcharging: Do not overcharge the battery, especially overnight.

  3. Charging Safety: Place charging batteries on hard, flat surfaces for optimal heat dissipation. Avoid placing charging batteries near combustible materials.


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